Safety Guidelines

Platform Safety Commitment

Kushi Cabs is committed to providing a safe, secure, and respectful environment for all users. These guidelines protect drivers, vendors, passengers, and the platform community.

1. Behavior Standards

Mandatory Requirements:

• Treat all users with respect and dignity
• Follow traffic laws and safety regulations
• Maintain appropriate professional conduct
• No discrimination or harassment
• No intoxication while using platform
• No weapons or dangerous items

Prohibited Behaviors:

2. Driver Safety Responsibilities

Vehicle Maintenance:

• Regular vehicle inspection and maintenance
• Valid insurance and registration
• Brakes, tires, lights in working condition
• Clean and hygienic interior
• First aid kit and emergency tools
• Emergency contact visible

Driving Standards:

• Follow speed limits and traffic rules
• Avoid reckless, dangerous driving
• No mobile phone use while driving
• Maintain full attention on road
• Refuse to drive if fatigued
• Refuse intoxicated or abusive passengers

Personal Safety:

• Keep valuables secure
• Verify passenger identity
• Cancel if safety concerns
• Report suspicious behavior
• Always share location with emergency contacts
• Maintain communication channel

3. Vendor Safety Responsibilities

Trip Information Accuracy:

• Provide correct pickup/drop locations
• Accurate trip duration estimate
• Correct payment information
• No false trips or test bookings
• Cancel promptly if plans change

Behavior Expectations:

• Respect driver's vehicle and property
• Follow driver's reasonable instructions
• No eating/smoking without permission
• No loud music or disturbance
• Respectful behavior toward driver
• Payment without disputes

4. Reporting Unsafe Behavior

How to Report:

1. Immediate Safety Threat:

• Call local police (100)
• Alert platform (SOS button in app)
• Ensure personal safety first

2. In-App Reporting:

• Complete trip to access "Report" option
• Select report category
• Provide detailed description
• Upload screenshots/evidence if available
• Submit for investigation

3. Direct Support:

• Email: safety@kushicabs.com
• Phone: +91 7760322345 (24/7)
• In-App Chat: Priority urgent support

5. Investigation Process

Timeline	Action
0-2 hours	Safety threat investigation
2-24 hours	Serious allegations review
24-72 hours	Regular complaint investigation
3-7 days	Final decision and action

Possible Outcomes:

• Warning issued to violating user
• Account suspension (temporary)
• Account termination (permanent)
• Referral to law enforcement
• Support services offered to victim

6. Account Security

Protect Your Account:

• Never share OTP or passwords
• Use strong, unique passwords
• Enable two-factor authentication when available
• Don't use public WiFi for sensitive actions
• Log out after each session
• Report suspicious login attempts
• Update contact information regularly

7. Fraud Prevention

Red Flags - Never:

If You Suspect Fraud:

• Screenshot evidence
• Don't respond to suspicious messages
• Report to platform immediately
• Contact local authorities if applicable
• Monitor account activity

8. Emergency Contacts

9. Consequences of Violations

Violation	First Offense	Second Offense	Third Offense
Minor rule break	Warning	24h suspension	7d suspension
Harassment	7d suspension	30d suspension	Permanent ban
Discrimination	7d suspension	Permanent ban	Criminal referral
Violence/threat	Immediate ban	Criminal referral	Criminal referral

10. Appeal Process

• Appeals accepted within 30 days of action
• Submit detailed appeal with evidence
• Independent review by super admin
• Decision communicated within 7 days
• Limited to one appeal per action