Cancellation Policy

1. Driver Cancellation

Policy:

• Drivers can cancel trips up to 2 minutes after acceptance
• After 2 minutes: 50% cancellation charge
• After 10 minutes: Full fare charged as cancellation fee
• Multiple cancellations may result in account suspension

Penalty System:

Cancellations Per Week	Penalty
1-2 cancellations	Warning
3-5 cancellations	10% commission deduction
6+ cancellations	20% commission deduction
Repeated violations	Account suspension (3-7 days)

2. Vendor Cancellation

Policy:

• Vendors can cancel trips up to 5 minutes after posting
• Between 5-15 minutes: 25% trip value charged
• After 15 minutes: 50% trip value charged
• After 30 minutes (driver at pickup): 100% trip value charged

3. Cancellation Charges Breakdown

Who Cancels	Timeline	Charge
Driver	First 2 minutes	Free
	2-10 minutes	50% of estimated fare
	After 10 minutes	100% of estimated fare
Vendor	First 5 minutes	Free
	5-15 minutes	25% of trip value
	15-30 minutes	50% of trip value
	After 30 minutes	100% of trip value

4. Dispute Resolution

If you dispute a cancellation charge:

1. Contact support within 7 days
2. Provide trip ID and screenshot
3. Support team investigates
4. Decision communicated within 48 hours
5. If approved, refund issued within 5 days

5. Special Circumstances